Absa
Illegal Debit Order Authorisation - Xfinity

I am shocked and disappointed. I have been a customer for almost 8 years yet the bank offers no protection to their clients.

I received a call about a week ago from a company called Xfnity indicating that they are going to debit my account with R299 yet I have not agreed to any such debit order nor did I provide them with my details, so my question is, is the bank giving out our private details for gain? I immediately contact the bank in order to stop the said debit as it is. I explained the matter to the cashier whereby I was informed that this can only be placed on hold once the money has been deducted (whereby they will reimburse me, and again I will be paying charges) and only the company authorising the debit is allowed to stop it, where is my right as consumer here??? I did not authorise any such debits and yet I am powerless and being told to rather close my account and open a new one, huh how does that make any sense??

I am so annoyed by the banks attitude towards this I am wondering if the bank is assisting these artists and makes me wonder what benefits do they receive from these situations.

Company: Absa
Country: South Africa
City: Brits

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