Standard Bank
Sour Service, Complicated, Bad, Slower!

After being contacted by standard bank and being asked to open a prestige account, I booked to see the consultant, Themba to activate my card and receive my card, I have been banking with this branch for 20 years, however when he typed my ID into the computer he could not find me on the system! After spending over an hour signing forms to receive and activate my account, I was told my account was activated and I just need to Register my account online and create a pin and password. When I tried doing this from home a message came up on standard banks screen saying the account has been stopped, when I emailed Themba from work, he tried calling once and then sent me an email, saying he had tried calling me 'in vain' and I must either call the help line or make an appointment to see him, I do not appreciate being told he called me in vain, it's rude and he is suppose to be providing a service. I had already tried calling the help line previously however after holding on for many minutes, I was cut off. After contacting Themba again, he says my only option is to come into the branch, I work full time and made time that day to get the card and get it activated, Bad Service Standard Bank

Company: Standard Bank
Country: South Africa
City: Killarney

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