Absa
Please Help!!!

I have fallen victim to a transaction on 30/09/2013, ABSA department has phoned me directly, even before the sms notification came through, and I must say, I was very impressed with this, and also the information the person has gave me, and advice helped a lot, thank you for that. I went into the Centurion branch after I have stopped my card, received a new card, and again they were very helpful and friendly, I went into the branch again on 3/10/2013, and opened a case, again they were very helpful and friendly. But that is were it has stopped. When phoning the department of ABSA, I am being send around and no one can provide me with information on what is going on, or how far the investigation is, only answer I received was that ABSA will send me a letter with the outcome. It has been a week now, still no feedback. I understand things like this can take long, but please, is it really too much to ask for feedback or keeping a paying client informed.

Company: Absa
Country: South Africa
City: South Africa

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