Absa
We just dont answer our calls

I tried to phone ABSA Tom Street Branch Enquiries to enquire regarding an expired card. Clearly the clients inside the branch are much more important than the clients that phones them. I made 20 calls to the branch... 15 went unanswered, and the other 5 I were placed on hold without being helped within 5 minutes.

Obviously I'm waisting my time at ABSA. Perhaps I should join another bank!

How difficult is it to get customer care right?

Useless ABSA, Today Tomorrow Forever.

Company: Absa
Country: South Africa
City: Tom Street

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