Telesure Group Services
Makes sure that the customer is more than happy

Tshepiso provided me with an excellent service and she is that type of a person that never leaves my mind with respect to service delivery. She is sensitive, kind and very quick to analyze the mode of the customer and responds accordingly (which is always humble). Even if the customer is wrong/must receive bad news, unlike most of her peers when faced with the same situation, Tshepiso has that ability of gently breaking down the news to a customer with caution and respect instead of being rude when placed in a position of putting her foot down with regards to the company's interests.

Whenever I experience a problem or have an enquiry to make, I directly call her office and ask for her by name, and I know by so doing I will get a dignified service regardless. Tshepiso Mfolo is so brilliant in what she does to a point that if I were in the same business, I would have her as my best employee. it is not often were customers remember the person on the other side of the phone from a call center, but she is one of a kind. moreover, I find the fact that she follows up on a query of a client on her own commendable, because most of the people only remember to do that when a client calls bk

Company: Telesure Group Services
Country: South Africa
City: Gauteng

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