First National Bank
Client being billed for FNB's fault

On the 31st of December 2012 I wanted to withdraw money from the FNB ATM at FNB Loch Logan, Bloemfontein. The ATM swallowed my card. I immediatly called the call center who stopped the card and advised that a temporary card should be issued from inside the bank while I await my new card to be delivered. I went inside to do this, the consultant at the time advised that there will be R68 fee to issue the temporary card, however he will write it back as it was not my fault the atm swallowed my card. A week later I collected my card from my nearest branch and I inquired about the fee whether it was reversed, they said it was not and I should go back to LochLogan to do this. Since then I have been to the LochLogan branch 3 times to correct this, the last time with the assistant branch manager, Johan, who said he will prioritize this to reverse the R68.00.This was a week back and no feedback or sms banking notification have been received. Why do customers have to pay the bank for the bank's fault? I will not reccommend any person to do business with FNB, especially LochLogan branch as it seems they do not "want to help us" as the advert always say: "how can we help you"? they did not help at all.

Company: First National Bank
Country: South Africa
City: Loch Logan

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