Standard Bank
Please teach customer interaction ettiquette!

2 calls advising new credit card ready for collection at Bryanston, despite requesting it sent to my Rosebank. Go to Bryasnton to collect. Enquires staff check the card drawers, obviously can't find it- doesn't bother to tell me that, or where she is going, but disappears around the corner, where I can see some discussions with 3 other staff all in front of another customer. After a 6 minute wait, I go around and ask "is there something wrong? " having just been left standing with NO feedback. I get told by another staff member, "I am just busy with a customer". I enquire why I cannot be helped at Enquiries, to be told "oh - she is not loaded on system". I go back to stand at an empty enquiries. Another 2 minutes, go back, and ask "is my card here or not", to be told, "I will check when I am done here", all with another staff member sitting idle at the next workstation. I get helped by the staff member; She looks at her system, seems lost, asks for help, where lots of talk in a language I do not understand ensues? I ask her to please speak english. I am ignored. I ask again. Get told she will explain to staff, who can then explain to me. All this to find out it is at Rosebank. rude

Company: Standard Bank
Country: South Africa
City: Bryanston / Card Division

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