Absa
Bad treatment and harassment by teller and manage

I attended the Claremont branch to collect money transferred through western union. I have banked with ABSA for about 8years. I have resided at my current address of 18 Cambridge Rd in Observatory and this has been my primary address and use it yet when I visited this particular branch they told me that my address was different and my Identity document date invalid. I tried to reason with them and they would not listen, the manager came and was extremely rude. Today, being Monday 23 September 2013, I went to adderley branch with same details and was accepted so I believe the attitude and humiliation I was dealt with by this manager was uncalled for and abusive. She raised her voice and humiliated me in front of other customers unnecessarily. The manager's name is Bonny Hickley.

Company: Absa
Country: South Africa
City: Claremont

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