Standard Bank
Cannot believe that SBSA's tech is so backward!!

I have the following complaints:

1. To recall funds paid to incorrect suppliers or beneficiaries costs R269 to pick up the phone, getting an engaged signal or no answer is R10 with Telkom - R269 does not justify!
2. When I called myself, my supplier agreed to transfer the money back with no argument?
3. One line answers to emails with no solution is no way to "help" your clients
4. With today's technology, not being able to stop a transfer is ridiculous!! If you can stop a cheque, why can't I prevent an error like this? Perhaps standard bank is behind other banks in technology?
5. The money only reflected in Nedbank 24 hours later, why it couldn't't be stopped is confusing.
6. I find your SBSA's computer communication lacking, what happened to the how are you, how can I help you, this is the problem - here is our solution???
7. I complained to the complaints department, and again have not heard a word.
Basically, I have lost R7000!!! I feel this is UNEXCEPTABLE and standard Bank has basically said TOUGH LUCK!

Company: Standard Bank
Country: South Africa
City: Online banking

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