Absa
Passing the Buck, No Response, Poor Service

I have been attempting to get information on a credit card account of a deceased client (we are executors) since 5 June 2013. I was transferred back and forth, the person who I was told to speak to was either never there or busy and did not return my calls. I complained and was directed to another department (deceased estates) who forwarded my request to another person and that person forwarded my request to yet another person and that person also forwarded it to someone else! I then complained again and got told my complaint was sent to the first people (deceased estates) who could not help me in the first place. I sent the complaint back stating that they could not help me to begin with, and I was told the matter would be investigated and someone would contact me. To date nobody has contacted me. Every time I query the matter with Absa complaints I get told that the matter is being forwarded, escalated or investigated and yet NOTHING has been done at all. How hard can it be? It has been 3 and 1/2 months since I first contacted them for the required information. In the meantime we can not finalise the estate and pay the heirs. I will personally NEVER bank with Absa

Company: Absa
Country: South Africa
City: COMPLAINTS DEPARTMENT

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