MiWay
Very unhappy with their promises

I have complained before and matter was explained to me in details on why it took so long for my claim to be processed. Reason given was the person who was responsible for my claim happened to be sick for two weeks and was later replaced after I have made numerous calls to Miway. My concern now is we seems to be dragging and not compromising for their bad service. I have been offered a courtesy car and lately I have received messages that the repairer is still waiting for the parts however I have been proactive in finding out the progress on my car as well. Looking at what seems to be one sided, I have listen to their apologies and no service recovery is been offered to me. In my case I would I appreciate if i can be offered an extra week on the rental car to cover-up 4 their bad service.. I really feel hard done in this process and the manager who contacted me failed to provide me with her email address as promised. As a customer I haven't been made to feel special and I have been taken lightly in this process. I feel as a customer I deserved more and MIway need to correct their ways without in posing their strict rules on me. The bottom line is am not happy and I'm disappointed

Company: MiWay
Country: South Africa
City: Gauteng

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