First National Bank
Taking 2 months to open an account, and counting

FNB most innovative bank of South Africa? Maybe they should focus on basic banking service to their (prospected) customers first...

Application for a bank account is now taking more than 2 months, and counting. Despite enquiring twice in the branch; 48 hours (promised reply to an e-mail) now accumulated to more than 10 days: this is non-existent customer service. The problem seems to be our foreign passports.

Sending an e-mail to customer care only results in massive attachments (1.1 Mb) conveying the simplest of messages: we will get in touch within 48 hrs. Never happened...

In the meantime we opened a bank account with Standard bank, who provided us within a week with an account number and cards. It is possible is South Africa!

Feedback never supplied, reasons never explained, follow-up never done: nice innovation ;-)

Afke Robroch en Liesbeth Raymakers

Company: First National Bank
Country: South Africa
City: Commercial Road, Pieterm

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