First National Bank
UTTERLY POOR SERVICE

Having had bad service from my current bank I decided to switch to FNB on 12-Nov-2013.
I did the online application and qualified for platinum cheque with overdraft and credit card accounts and also completed the D/O switching application and smart device.
I received emails regarding the cheque account and credit card account being opened with account numbers.
I also received mail req. bank statements, ID proof of res etc. and sent all including signed quote.

Enquiring about the status afterwards I was informed that the documents weren't received, please resend.
I had to resent all docs to more email addrs.
Almost 3 weeks later and I have no idea about the status of the credit card application or the overdraft.
One person said on Friday that there is no application for the Samsung tablet, its lost.
Every agent I talk to asks for card numbers, I have received nothing but an email stating that I should have ID etc. ready when delivered.
Meanwhile my debit orders are being switched merrily while none of the other departments are doing their jobs.

I am utterly disgusted and requested the premier banker yesterday to cancel all applications and reverse the debit orders already switched.

Company: First National Bank
Country: South Africa
City: Online applications

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