Outsurance
Once AGAIN Disgusted with Service

This is the second time I phoned OUTsurance in 3 years, and every time I have a problem, I don't know if they are just incompetent of falling asleep while they say they "bend backwards".

1. When the person answered the phone, I (client) was talking Afrikaans, they didn't appologise for not talking Afrikaans or transferred me to someone that can, they just kept talking English, and I had to change my language of preference. {You don't have to bend just transfer}

2. I told them in English I want to do 2 things a) change my banking details b) specify my phone and my laptop.
a) The next debit order on the 6th of Jan must go off on the current account and from there on the new account UMMMMMM incompetent, so now is going from my new account and he has the audacity to tell me i must just make sure there is enough money in that account... making effort for me because they are incompetent.

b) After the argument of who's fault it is that they didn't LISTEN he never even bothered to ask me what phone, what laptop, so let's say it gets today what are they going to replace?

MAYBE STOP BENDING BACKWARDS, WAKE UP AND STAND UPRIGHT MAYBE WE WILL GET BETTER SERVICE

Company: Outsurance
Country: South Africa
City: Pretoria

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