Capitec Bank
Poor protocol following despite proof provided

I would appreciate knowing why was my loan application treated like I was a flight risk after it was picked up that there was a charge that took place with my credentials. This reflected on XDS and Compuscan respectively and after an investigation took place, I was cleared and documentation was provided to me. I subsequently went to Capitec for a loan and I was offered a 3 month only option due to the XDS "Real People 9 month arrear judgment"...

I took the documentation back to them and the call centre was called as the helpful tellers could determine that I was in the clear, HOWEVER the call centre staffers gave a nonsensical, incomprehensible story that the charge still reflects ALBEIT THE DOCUMENTATION WAS PROVIDED, resoluting me of any that took place and corroborating my innocence as stated by Ms Jennifer Padiachy and the Real People forensics team.

How did they not offer me the service that was due to me as credit record is clean? may I have answers, review on the loan offered and apology as this is unwelcome, unprofessional and unethical.

Company: Capitec Bank
Country: South Africa
City: Fourways

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