Absa
ABSA’S WHEELS ARE COMING OFF

Absolutely. That is my experience in the last year or so. Incompetent employees think they can take control of one's personal account for no reason, without repercussions.

Service levels are plummeting. I tried to get hold of somebody at Head Office for a week by phoning 0113504000. I really struggled to get through. A Mr Dhlamini (Chief Credit Cards) dealt with my problem initially, just talked no real solution. He escalated (delegated) the problem to a junior with the name of Lerato. With her first call to me in her first sentence, she made an untruthful statement.

I left a message for a Mr Bothma from Customer Liason. We set a convenient time to discuss the problem. Surprise, surprise no answer when I called.

How many 100's of customers left Absa for greener pastures at other banks the last few years. If a bank like FNB states they got an extra 1 million clients in a year or so. Where are they coming from? Absa? OUCH!

Company: Absa
Country: South Africa
City: HEAD OFFICE

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