Absa
Uncaring, impersonal service

I have been on holiday in the Kruger Park for the past 10 days and on May 03 'Yvonne' phones me and says "This is Yvonne from ABSA - I'm phoning to let you know that your account is overdrawn and a debit that came through last is going to be returned". That was it! Surely she should have left more details and her telephone number so that I could phone her and let her know that money was coming through that very day with another deposit coming in next week? Is this what ABSA considers 'service'!? This impersonal, uncaring attitude is disgusting - does Yvonne think that she and ABSA are doing me a favor by letting me bank with them? I have both my personal and business accounts with ABSA but will be looking at banking elsewhere - my wife gets excellent treatment from FNB and I would also like to be treated with respect by my bank.

Company: Absa
Country: South Africa
City: Head office

  <     >