Woolworths Insurance
Extremely disappointed & hurt in a brand I trust!

I had my cellphone from my handbag - I was very upset but felt much better when I remembered that my Insurance was with Woolworths! To my surprise it turned out to be a trust that was built on sand. I support every single product of theirs - From store card to credit card and insurance.

I have been paying my Insurance fees for 3 years without so much as a single claim or a missed payment.. Apart from my house content I pay an additional amount for specified items. My phone was not even a month old. I understand that it was not yet specified as the new model, but NOTHING?? -Just a.. Sorry for you! I am seriously thinking of closing each and every account from Woolworths - when I mentioned this to the lady the in question the answer I received was simply - I understand, sorry.

It's a pity that after so many years of being a loyal customer of Woolworths I will have to reconsider my loyalty to you. I pay and pay and pay... and this is what I get? no thanks, sorry for you.

I hope that you will at least TRY to win back my loyalty.

Company: Woolworths Insurance
Country: South Africa
City: Johannesburg

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