Woolworths Insurance
Woolworths Insurance complaint

On the 29/05 I contacted Woolworths informing them that while I was in the process of moving, some of my belongings were. The consultant then took down details of these items and asked that I report the matter to the police and ensure that I obtain a case number which was done. Two weeks later when I called for an update she informs me that Woolworths requires proof of purchase for two of the items that I have claimed for.. I was then asked to go to the stores that I purchased these items and request that they provide me with a pop which I did. Both stores did not have any records for different reason which I informed Woolworths about via email and 4 days later the consultant calls me and informs me that they cannot honor this claim due to me not having the pop.. I can't understand how clients are expected to keep a pop for more than 5 years for items that are out of guarantee. That's not all... I was contacted on the 14th may and advised that Woolworths won't cover any items that was lost or during a move. After a month and all this effect I am now told that they don't cover items during a move.

Company: Woolworths Insurance
Country: South Africa
City: Gauteng

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