First National Bank
Poor support from FNB smart phone division

I have recently purchased a smartphone from FNB. Unfortunately the phone has a fault at 2 months old. I have contacted fnb more than 2 weeks ago, i was told to take the phone with invoice to the nearest C cell store and they will fix the phone. I was turned down at cell C as this phone was not on contract (it was an embarrassing endeavour). I have contacted fnb and they have escalated the matter to head office about four times. The information i was given to take the device to cell C was incorrect. Arrangements needed to made for cell C to collect my phone since this was the correct procedure, still there is no progress and Cell C is clueless about repairing fnb smartphones. I have wasted my time, and I cannot access important information from my device. As of now i am still waiting! I have spoken to so may people at the smart phone division i lost count. Are FNB employees sufficiently trained, why are they unaware of the correct warranty procedure? I will have to take matters into my own hands to resolve the issue, Im at a stage where i do not want the device, i am contemplating purchasing another smartphone (not from FNB).

Company: First National Bank
Country: South Africa
City: SO

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