First National Bank
4 Hellopeter complaints, no call back, no results

This is now my 5th hellopeter complaint regarding this and nobody from FNB's credit card department has even had the decency to call me.

1) I have been charged a courier fee of R150.00. At no point was I informed that this would happen, otherwise I would not have signed up for the card. The card was couriered to me due to incompetence on FNB's part and in the end was not even delivered to me. I demand a refund

2) I signed up for a credit card as part of the Twice as Nice promo in November. I have not received the double eBucks as promised. I want my eBucks. I have called the eBucks department and yet again this was due to incompetence on the FNB team as my card only became active in December. I clearly stated from the first call to credit cards that I wanted eBucks linked to the card.

3) I am yet to sign a single document with FNB for this card. Nor have I produced any ID. Explain to me how this is possible? I have spend over R20 000 on the card without any security checks from the credit card team.

Call me today. Fire the that have dealt or should I say NOT dealt with this issue.

Company: First National Bank
Country: South Africa
City: Credit Card Division

  <     >