Mutual & Federal
No and bad service

A MF client drove into the back of my vehicle 3 months ago, admitted guilt and since then I have been spending many hours at my cost to have this claim finalised by MF, his insurer. I have left messages at their claims department, through their call center and held on for up to 7 minutes to speak to a legal negotiator supposedly looking at my claim. To date I have not been successful in even speaking to a legal negotiator as they simply keep me hanging on the line. The call center ladies that I mention this to either ignore the complaint or inform me with a patronising attitude that I must 'await my turn' just as everybody else does and they will 'get to my stuff when they get to it'?? I must say that I am grateful then that I am not a client of MF with such service delivery. In the interim I would just like to get this claim finalised and have my poor car fixed.

Company: Mutual & Federal
Country: South Africa
City: Head office

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