Nedbank
Account not closed as asked

Today I was sitting minding my own business when I get an SMS from Fray RL Dally attorneys advising me to pay R100 today or legal action will be taken.

Three things:

1. I closed my account over 6 months ago at the Cresta branch
2. It's a cheque account, how can I owe almost R1400 on a 6 months period if these were just service fees of R79 a month?
3. Why didn't Nedbank call me if they had an issue with my account?

I mean I have my house and two of my cars as well as a Personal loan financed with Nedbank and they can't call me if they think I owe them R1374.29? Really?

I am quite disappointed in Nedbank with this type of treatment. I pay for my cars, house and a personal loan every months, it's not like they could not get hold of me.

Now, I spent 30 minutes trying to resolve this, being transferred between collections and legal department and still no joy.

No Nedbank, that's not how you treat your customers.

Company: Nedbank
Country: South Africa
City: NATIONAL

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