First National Bank
So it's true

I had heard that FNB was shooting itself in the foot by taking on a million new customers with no expansion to service said new customers... Now I have experienced it first hand.

In April 2013 I submitted an application for a joint FNB platinum credit card.

I was charge R134 to the card immediately and told the amount would be refunded if the card was used in the first 2 months - no problem.

I guess the alarm bells should have started ringing when I received strongly worded messages that I was overdrawn on my agreed limit by R135 before the card was even confirmed issued.

To date I still haven't received either card despite automated assurances to be contacted in 48 hours and I have had R365 in charges deducted from my current account and mounting.

So tell me FNB - when you cancel the card because I haven't used it - will you be giving me all my money back??

Company: First National Bank
Country: South Africa
City: Sandton

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