Regent Insurance Company
Filled a complaint but recieved wrong information

I've filled a complain with Regent a month ago and I was helped by Samuel who wanted me to fax the letter terminating my contract which I did. I had to call and find out if he recieved it and that's when he confirmed he recieved it and will follow it up with wesbank regarding my refund, he'll speak to someone from finance who usually deal with refunds and staff he will get back to me. He never did until i called him again to ask if he spoke to the Wesbank person. He said he did i should expect paying in a week. I've been waiting now for 2 weeks for payment and for him to give me feedback, if i don't call he doesn't. Samuel's service is poor interms of feedback and facilitating complaint. Am very unhappy with his service. He should not responsible for complaint if he cannot handle it or treat consumers with feedback mechanism.

Company: Regent Insurance Company
Country: South Africa
City: Edevale

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