Absa
Changing my statemen language

I have always received my statement from vehicle finance per email, in English. This was the language of my choice that I chose on my contracts. Suddenly, this month, I have received my statement in Afrikaans. I sent an email back asking for my statement to be in English. I have been informed that I have to go into a branch with my ID, and change it there. I would like to know who changed my language preference, and why I need to go into a branch, and waste my time, to change something that I never changed in the first place. This is unacceptable, to ask me as a client to go into a branch to correct a mistake made by ABSA. My time is precious to me, and I am not prepared to waste it correcting Absa's mistakes. Emails to Private bank and client services are a waste of time, as all they say is go into a branch. I cannot comprehend why my time has to be wasted in this manner, and fins this type of service unacceptable.

Company: Absa
Country: South Africa
City: Vehcle and Asset Finance

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