First National Bank
Where is my money!!!

FNB deducted a double instalment in error 1 Aug 2013 for a residual home loan. I phoned to enquire why a double amount had been deducted, and their response was that technical errors were experienced and that all clients received an sms to advise them of the error. I have been making calls from the day I picked up the error, but to no avail and no one comes back to me to tell me what is happening.

1. To date I had not received the supposed sms.
2. I phoned numerous times asking when I'm being refunded for the amount that had been deducted in error and all the consultants gave me the same answer, that I had been refunded on the 5 Aug 2013, to my correct account number. Very strange, why if it has been transferred to my correct bank account, why is it not in my bank account, I even went to my bank and they couldn't pick up the supposed refund?
3. I have forwarded my bank statement to proof to them that its not in my bank account, yet no response from them.
4. I have requested numerous times proof of payment, guess what, still waiting.

I understand technical errors and mistakes, but I don't accept it when you just get ignored as a client and no one can give you an answer.

Company: First National Bank
Country: South Africa
City: Residual Dept

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