Nedbank
Inadequate Service/Office Incapability

On 24/072013, I made an EFT transfer amount of R5800:00 from my Nedbank cheque account (1042654271) into an ABSA account (09278662798) at few minutes past 11:00hour but later found out that evening of the same day at 21;00hour that the person I made the payment to was a. I quickly made a phone call to Nedbank's 24hour customer care (0860115060) and the agent told me "It takes 48hours before any amount that might have been made to another bank to clear & I should go straight to any Nedbank branch that is close to me first thing in the morning the following day that they will help me stop the payment" which I did as the agent had directed & went in to the Nedbank Carlsward, Midrand branch to lodge my complain. Mr Bongani did attended to me & he confirmed with me and said " my money is still in my account and that he will call the recall department to reverse the money & the money will be back in my account in 48hours but I will be charged R345.00". My cheque card was blocked and he told me "come back in 5 working days and collect another bank card". I was made to sign some forms for clarity. But today (16/08/2013) Mr Bongani called and said "the money can't be reversed".

Company: Nedbank
Country: South Africa
City: Carlsward, Midrand

  <     >