Dial Direct Insurance
Blocked drain not resolved

On Monday, 12 August 2013, I reported a blocked drain. Since I travel frquently, I asked the call centre agent to to communicate with my mum who is always at home. To my knowledge, a plumber was dispatched, the same day, but had some difficulty inserting a manual rod into the drain.

On Wednesday evening (14 August 2013), I was informed by mum that the problem was still present, having been observed by her on Tuesday morning.

I called Dial Direct on Thursday morning (15 August 2013) and was told a new incident would be logged as I had exceeded the 24hrs guanantee period. This was acceptable to me.By the afternoon, there had been no response. I called in again, and was told by a rather annoyed sounding agent that since I've reported the same matter again, the problem may be roots, and she would have to escalate the matter.

Later, that afternoon, the only response received was an sms on my mum's phone asking to rate the service, which never materialised.

It must be noted that I had a blocked drain cleared, over a year ago, and the plumber, then, arrived with a motorised rod which solved the problem, unlike this time around.

Please resolve this asap!

Company: Dial Direct Insurance
Country: South Africa
City: Centurion

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