First National Bank
Face of FBN Changing - Service Going down the tube

I have been an avid supporter and client of FNB for 5 1/2 years. For well over a year now, I have slowly watched FNB reducing the great benefits they used to offer clients. First our banking fees kept creeping up, then with fee increases services were being restricted, e.g. limited withdrawals etc. Slow lounge being removed if you don't swipe R500 the month prior to your visit etc. The straw that broke the camels back... their unbelievable website. Shocking to say the least. The functionality on that site is so slow, is not user friendly, hangs, is just a general pain to use. Additionally, every time I want to talk to a premier banker, they are not available and I have to leave a message. I can not be bothered with any of it anymore and will now be changing banks purely, as I no longer feel like a valued client. You have become too successful for your own good FNB. Other banks will serve me better I am sure. Even if it is only for the website. I have already started the process to move banks. Not happy with you at all anymore and will not recommend you to anyone any longer. On the contrary, I will only tell them of your failures and negligence towards me as a platinum client. Sad!!!

Company: First National Bank
Country: South Africa
City: General

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