First National Bank
Wrong information provided

In May, I had opened a new bank account with FNB. I had done this telephonically. They informed me that I had to fetch my card at the preffered branch. I failed to collect the card, and then the card was returned back. On the 4th of September, I then went to Menlyn branch to 'open' the account. They then informed me that the card will be requested again and I will be able to receive it 4 days later. After 7 days I go to the branch to collect my bank card, I am then told that the card was never ordered and that I must pay ordering fees. No one had explained these costs to me when I initially went to the bank. I needed to use the bank account and then I was told that they can give me a temporary card that I must also pay for. I must now pay for things that a FNB staff member failed to tell me. As a new client, I am highly disappointed in the level of service that I have received. I am totally not happy about this.

Company: First National Bank
Country: South Africa
City: Menlyn

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