First National Bank
FNB bad service and untrained staff

Having had to come in, for the second time, to prove that Tatjana Buisson and "Postick" address is correct, when the bank has her perfect details, but due to a change in FNB and Paypal system, her business came to a screeching slow down. (I personally am not a FNB customer) find the service we received unacceptable. Only 3 people on the front line, this on a Friday morning, beginning of a month, of which the one we dealt with obviously had NO training in what was asked of her. Bev had to come forward from her office and deal with all the customers waiting because of frustration and incompetence.
What is it that the very people (clients) who invest in a bank (without clients there would be no bank) seem to be the last on the priority list. The communication amongst the FNB employees & Paypal on this case is bad, the money spent on calls as well as our time, seems a waste. It is obvious that those at the head-office of the bank, have not been in a client situation for a very long time and do not care about clients, but only on the bottom line, the bank charges continue and the service clients receive gets worse. Training? Service?

Company: First National Bank
Country: South Africa
City: Gardens

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