Standard Bank
Misadministration of account

Goodday, ruffly 7 months ago I payed the last instalment of my Stdbank creditcard. I phoned the call centre and requested them to cancel my account, this was confirmed by the callcentre operator. Two weeks ago I received a sms stated that my creditcard account is overdue. Trying to contact them was absulutly useless since they have so many disgruntled customers, I guess? Today, again I received the same sms, holding on for at least 45 min finally getting someone on the line named Robin. I explained to Robin the above, he told me to hold on (???). eventually he replied that the request was submitted, but was not finalised.

Now my question is as follows: Does it really take 7 months to do such a easy task? I would suggest retraining your incompedant callcentre operators & supervisors

Another request, that will be also very easy to do, is to NOT send me any other Stdbank related issues, I'am extremely happy with my current service provider (Capitec)

Thank you in advance

Company: Standard Bank
Country: South Africa
City: Centurion

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