First National Bank
Incompetence

I have been unable to log on to my online profile since 18 July. I logged a complaint on 19 July ref no. 312877 and was told someone would call me back. I followed up again on24th and was told someone would call me back by close of business... still waiting. How can we help you... Really.

I called them again on 26 July and asked them to close my account. Surprisingly with all this technology the only way I can close my account is by going to the bank.

My sense is that FNB has spent all this money on technology and not enough take care of their customers

Company: First National Bank
Country: South Africa
City: Head office

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