First National Bank
Pathetic Client Service

Just poor service from the Cape Gate Branch with 1 person sitting at the queries desk which is also for other things like card renewals... being sent from the tellers to the queries desk then to the sales consultants. Take a walk into the Cape Gate Branch at any time and experience it for yourself!! FNB has become so technologically driven that you forget what client service is all about. I email the bank manager of the claremont branch about another query - and a week later he responds with this email:

Dear Mrs Esterhuizen,

Thank you for bringing your experience to my attention.

I am confident that if you have shared your concerns with the Branch Manager at our Cape Gate branch you would have experienced an immediate response and want to suggest that when you visit them again you ask to speak to her.

Our Investment Consultant confirmed that she contacted you after she received feedback from our Investment Advice Centre. However you advised that we should leave the investment as is.

Please advise if there is anything further we need to assist with.

In my opinion and in reading his email - the response is "whatever"

Company: First National Bank
Country: South Africa
City: Cape Gate and Claremont

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