Old Mutual
How does Old Mutual see their clients

I am pretty surprised at how individuals who supply a service speak about the client while they think they are not aware then the bad mouth service provider then send the wrong mail to the client. I think it a small blessing in disguise and was rather surprised and shocked, when old Mutual Financial adviser sent an email to her manager as follows copied and pasted direct "Tim het jy nog die e-pos wat na die??? ou gestuur is om te se dat ek eintlik minder com gekry het...

It leaves only the imagination to place in the wording at the multiple question marks and one can imagine the point she is trying to make.

This is a absolute poor expression of customer service or ethic and i see this as defamation of character.
I asked in previous periods to increase my existing premium on existing policy and she opened a new policy without my consent... as she thought it better option.

OLD MUTUAL... Teach your consultants ethics and interpersonal communication.

Company: Old Mutual
Country: South Africa
City: Pretoria

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