Old Mutual
Give me some service please

Why does Old Mutual provide clients with contact email addresses on their website if they do not respond to client emails? I've sent Old Mutual 3 emails since Jan 2013 requesting them to stop sending me unwanted emails on a policy I've cancelled last year already. Old Mutual provides the following email address on the website for technical assistance: [Email Removed] I've sent all my requests to this email address & I do get an automated acknowledgement stating my email was received BUT to this day I'm still waiting for an Old Mutual representative to respond. I cannot conveniently phone the Service Support Centre because I'm currently not in SA. I DO NOT want to reset a password OR activate a disabled/locked account OR update my email address. All I want is for Old Mutual to STOP SENDING ME EMAILS that relates to my closed policy. This is really a simple request. Also, Old Mutual should seriously add an "unsubscribe" option/link to their emails as this would have given me the option to cancel these emails myself.

Company: Old Mutual
Country: South Africa
City: Online

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