First National Bank
FNB smart device department

I acquired two smart devices through FNB a few months ago but at the beginning of July I noticed a third device appeared under my profile which I did not order. On lodging a complaint with FNB they admitted that they made an administrative error adding one device a second time. This for starters I don't believe as 3 months passed between when I received the device and started paying for it and them adding it a second time to my profile.
It's been almost a month and they still have not been able to resolve this issue, in the mean time my account gets deducted for a device a don't have nor ordered also including insurance for this device and a delivery fee. I already laid two complaints through the usual FNB channels, asking to escalate this with absolutely no success. No one to speak to that is actually in a position to make a difference in resolving this issue. I want the refunds promised by FNB for the device installment, insurance and the delivery fee and I want the duplicate device removed from my profile and I would like to know when this is going to happen. How can FNB deduct anything from my account without any paperwork signed by me, this amounts to. Fix this FNB!!

Company: First National Bank
Country: South Africa
City: Smart devices

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