Discovery Insure
Incompetent staff and management

For the past month and a half i have been calling Discovery's call centre only to be told a claims consultant
will contact me. NONE OF THEM EVER DID.

2 weeks ago i find out that there was a system error!!!
they will call once its sorted, GUESS WHAT>>>> I HAD TO CALL BACK.

Asked to speak to a Sr Manager>>> Guess what>>>> he's busy on a call!!!

Why do you take money off me an not provide a service!!!

I require a call from a Sr manager to explain to me is going on and why should i remain in the poor service providers books!!!

Dont respond to this if you are a customer service consultant>> You'll probably give me the same old story, that you want people to think that you are sorting out the problem!!! When you'll actually cannot resolve because of your poor service!!!
(Report edited by Hellopeter.com)

Company: Discovery Insure
Country: South Africa
City: Head office claims dept

  <     >