Standard Bank
Very poor service

My wife registered for a UCount card which was promptly sent to her, but we have been unable to activate the account as an OTP should be sent to her phone to enable the registration and this OTP cannot be received. More than two weeks ago I called the UCount contact line to report this and it was established that one didget in her telephone number had been captured incorrectly. They undertook to correct this and warned that it would take 5 days as their IT department was very busy. (This in itself can be regarded as poor service but is not the reason for my complaint). After more than a week this had still not been corrected and I then sent an e-mail to the contact center again highlighting a problem and received a confirmation to my mail, promising that I would be contacted within 24 hours to resolve this problem. I was never contacted and sent a reminding e-mail to which I again received a confirmation that I will be contacted within 24 hours. Needless to say this never happened either. I believe that this is very poor service and after banking with Standard Bank for 47 years and being a Private Banking client it would seem to me that the time has come to change service provider.

Company: Standard Bank
Country: South Africa
City: UCount

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