Standard Bank
No response

My geyser burst on the morning of 8 July 2013. I will admit that I received prompt service after contacting the Insurance.By the afternoon the geyser was replaced. The contractor advised that they will report the ceiling and wall damage in the house. A week later I received a call from the agent for me to rate the service. I rated them high but enquired about the ceiling and wall damage. I was told that the call would be reffered to the correct department and that I would receive an sms shortly. To date I have heard nothing. It seems they think their work is done. I am disappointed in the poor service and lack of response. The room is damp and smelly and we can no longer even sleep there. What do we do to get service?

Company: Standard Bank
Country: South Africa
City: Home Insurance

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