Standard Bank
EXPENSIVE SLOW AND INEFFICIENT

My geyser burst on 12 January 2013, the insurer repaired it only the next day after many phone calls with different contractors, most of which treated the urgency with disinterest and arrogance. The contractor demanded the access in cash only, which to my surprise was not R550 as per my contract but R750. Then I found out that I will be paying two accesses - R750 for the geyser and R550 for the repairs! I find this really unacceptable!
Until today - 22 January 2013 nobody has contacted me about my collapsed ceiling. I have tried to claim via the online system, I called many times holding on for an answer for 10 - 15 to 46 minutes. I left messages for somebody to contact me and nobody has contacted me yet.

Company: Standard Bank
Country: South Africa
City: INSUARANCE

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