Absa
Case in my business account

My name is Johannes Modisane. On the first week of June when I checked my statements, i realised that someone has been withdrawing an amount of R6000.00 daily from my business account, until it came to a total amount of R117 000.00. I reported this to the ABSA branch in Randfontein on the 10th June 2013 where i was told that the withdrawals had been taking place in different ATMs arount Gauteng. The lady who was helping me was Mrs Sihlangu. She told me she would log a case with the department. I was told that the investigation will take 30 days and thereafter i will be given a report of the outcome. On the 11th of July 2013, i went to the branch to find out what the outcome is, but there was still no feedback. I was promised that i would get feedback soon. On the 17th July 2013, Mrs Sihlangu phoned me to say the outcome is that the was nothing wrong the found. I was expecting a comprehensive report that explains
what was investigated, and the reason for the outcome. The reason they gave me is ridiculous and it just tells me that this case was not investigated properly. There are other banks that can offer better service that this.

Company: Absa
Country: South Africa
City: Randfontein

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