Absa
Missing Payments

Made an EFT payment on Friday, July 12 and I used the right account number and my ID as a reference number. these people are now telling me that the money is in some suspense account and will not reflect in my account until I send them proof of payment. BUT THE FREAKIN ACCOUNT NUMBER IS CORRECT & I COULD NOT USE MY CARD NUMBER AS A REFERENCE BECAUSE THE CARD IS LOST!!!

And now when I ask to speak to a call centre team leader or manager this woman tells me that there is no need and then she puts me on hold without telling me whats going on until I eventuall hung up. Time when I made the call is 09:51.

Now I have to go to my branch, an inconvenience as if I have nothing better to do. And this trip will cost me extra...

Company: Absa
Country: South Africa
City: HeadOffice

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