First National Bank
Over 2weeks to be told FNB aren't able to assist

I'm a start up company which officially started trading in January 2013. I opened up a FNB Business account and have been happy with this until I inquired about a mobile card unit. I applied on the website and received a call back from Thobela Dingaan an FNB consultant. I then received pricing on the unit, after this I e-mail twice to inquire on finer detail and explain that I do not have business premises I go to my client hence applying for a mobile card device. No reply for 2 weeks and the number at the bottom of his e-mail didn't work, eventually I managed to speak to his supervisor after calling a number I found on their website she confirm that he'll call me shortly. I did receive a call however he didn't even open his e-mails that I had sent & had the excuse that he was moved over to another project. Does this mean that I would have never heard back from him? Then he didn't know how to answer my question as he hadn't read my e-mails. Next day he called to say sorry FNB can't help me as I don't have business premises. Why offer the mobile unit then?? Another bank is willing to help and honestly feeling like moving my personal and business account over to them. So disappointed

Company: First National Bank
Country: South Africa
City: Business Division

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