Tray International
OFFER OF R500 FOR DAMAGED GOODS

My furniture was in storage with MagnaThomson for 10 months while our new house was build. I paid a monthly insurance. My furniture was delivered when we moved in and their employees helped to put the furniture in place and also removed the plastic, etc. This particular morning was very busy as some of the builder employees were also still working in the house. Only when I had my upholstery cleaned 3 weeks later did we discover a cut in one of my wingback chairs, which I presume was accidentally done by the person removing the plastic covering. My 2 wingback chairs is a pair with 2 foot stools, all of the same material. I immediately reported this to MagnaThomson. It took nearly a month for a reply after many phone calls. Tray International is the insurance company and they only offer me R500 to "repair" this chair. I think it is an insult. My chair was in perfect condition now I must have it "repaired". I think both chairs and the foot stools should be recovered with the same material (as they are now) to be in the same condition as before. I will not find the same material as 6 years ago. Tray International says it is my problem to get a quote for "repair" or to accept R500.

Company: Tray International
Country: South Africa
City: Cape Town

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