Absa
No Replies to Numerous Emails

I contacted the ABSA customer 'service' department on 25 June via email as I was unable to access my internet banking. I kept getting an error message saying "please enter a valid access account number, pin number, or user number", despite the fact that all 3 of these numbers (account, pin, and user number) were correct (I checked numerous times that they were in fact correct).

After receiving an initial reply telling me to contact the technical services department, I have not heard anything back from ABSA other than receiving automated replies. This is despite the fact that I have in total sent 4 emails over a nearly 2 week period. On top of this, I am STILL unable to access my internet banking. I am not in South Africa at the moment so I cannot contact the call center nor can I go into an ABSA branch, so I need to rely solely on email to resolve this problem. This is proving to be extremely difficult considering no-one at ABSA ever seems to respond to their emails! Unfortunately this level of customer 'service' is what I have come to expect from ABSA.

Company: Absa
Country: South Africa
City: Customer Service Department

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