Wesbank
Call center not ansrering the phone

Hi
This morning I phoned Wes bank call center to make arrangements on my overdue account I called this number arrears 0861 288 272 which is the same as enquiries I was happy to be answered within 5 minutes sadly the consultant told me this is not the right number for arrears she transferred me to 08610150 150 I held on for more than 40 minutes I was forced to drop the phone after noting that I was on the phone for 46 minutes, mind you I am using my contract cell phone I am in financial difficulties and this long call is making it worse. The banks are encouraging clients to phone in and make arrangements whenever one can't pay but they make it difficult for us to speak to them. During the call the recorded voice massage kept on saying keep holding on your call is important to us but in reality your call is not important if you calling to make arrangements it is only important if you are bringing new business.

Ta
Qing

Company: Wesbank
Country: South Africa
City: Jhb

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