Standard Bank
Frozen Account - Estate Not Executed

My husband died the 27th February. His account was frozen by Standard Bank on the 4th of March. I received an email from Dalene Grove on the 19th March requesting a copy of his death certificate, ID document and Utility Bill and this was sent to her. Rosebank Trustees informed me that they were not told by Standard Bank that my husband had passed away. To date I have still not received any clear information from Standard Bank Executives as to what is happening with his Estate and who will be handling this, when his estate will all be cleared up and finalised. This is not the type of service I or anyone dealing with a death in the family should receive. Complaints have been sent to Standard Bank and no response has been received from them.

Company: Standard Bank
Country: South Africa
City: Trustees & State Executives

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