Saya Recoveries
Saya & Planet Fitness - terrible customer service

I had a gym contract with Planet Fitness (wanderers) in 2006, when this contract ended I started a new on at Planet fitness Rivonia in 2009. Both contracts were paid in full at the signing of the contract and cancelled at the end of the period.

Three years later (2012) I received a rude phone call from Saya Recoveries stating that my Rivonia account had been handed over to them to collect payment. After being threatened with blacklisting I made the payment to Saya to avoid this.

A year later I was contacted by Saya, again rudely informing me that I owed an amount very similar to the last payment I had made. When I queried this I was told it was because my payment to Saya had been allocated to the Wanderers account and not Rivonia. In addition to this, Saya added on charges for phone calls as well as for a three word email sent to me by Saya. (even though the email did not answer any of my queries)

Again I made the payment after being threatened with blacklisting... I am currently still fighting with Saya to get any form of receipt for my payments made or settlement letters so that I know I won't be called next year with another seemingly bogus payment claim from Saya.

Company: Saya Recoveries
Country: South Africa
City: Roodepoort

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